Customer Testimonials
As a returning customer now on my 3rd car in a row from Harte Volkswagen I can safely say this is the network of dealerships we are all seeking and praying for. Bruce and Frank not only go above and beyond but they keep you laughing and comfortable from start to finish. I needed a manual 2025 GLI, and they worked around the clock for week straight and kept me in the loop the whole time. As an 10 year customer its more like family than business.
Dishonesty, lack of transparency, unprofessional, and zero integrity. These are the words that come to mind following my recent and sincerely appalling experience with Harte VW.
In Jan. 2023, I was super excited when Frank Perrelli (the GSM) contacted me about an incoming Golf R (these models are very hard to come by) at/near MSRP. I was eager to put a deposit down, but he wouldn’t take one no matter how many times I asked (strange considering most dealers take one the second they have a VIN).
What followed over the next month was Frank consistently dodging my texts &... Read More DealerRater - Apr 2, 2023
I worked with John at Harte Volkswagen. My wife and I had been waiting for 4 months with a reservation for a 2023 VW ID.4 AWD xxxxxxin a color that didn't seem to be in production yet. We were open to other colors as we were hoping to take advantage of the full $7500 tax credit before the end of 2022 (because the MY23 ID.4s are made in Tennessee). We found that there was a Pure Grey 2023 AWD xxxxxxon the lot, we called up and got John, and he within an hour got us a quote and the Monroney sticker (but without ... Read More DealerRater - Dec 7, 2022
Very impressed on how they helped me in the process of getting my Atlas when my car was stolen and needed an new car but had to wait for insurance to process. They could have sold my car for more $$ but they didn’t and kept their word while helping me complete the deal!!! One of the best dealers we have worked with!!! Highly recommend them!! As soon as I went to my car the Service Manager also came out to introduce himself and gave me his card in case I ever needed him!!!! Very impressed by he and Frank!! ... Read More DealerRater - Nov 15, 2022
Candidly, this was the best car buying experience I’ve ever had. And I typically go through cars every 2-3 years. Bruce, Frank, Steve and the whole team were kind, helpful and created a great experience. Not a single person was pushy. They took the time to understand my needs. It really felt like I was buying from friends. Definitely not the typical “car dealer” vibe here. Glad to be a VW owner now.
George and his crew are great. Took care of everything I requested in a fast time. Highly recommend for any vw service needs. Thank you
This is a "VW service Xpress" location, which explicitly states there is NO APPOINTMENT NECESSARY for basic maintenance services such as oil and filter changes, and tire rotations. This is not only on the Corporate VW website, but also reiterated on this specific dealers own website. I arrived on a weekday early afternoon and there were ZERO customers in the building or service waiting area and I was told they were TOO BUSY and I needed to schedule an appointment to have them perform a basic oil change, the first date of which they could do that being 6 (... Read More DealerRater - Mar 11, 2021
Purchased a new GTI from them a couple of years ago and it was a terrible experience. The salesman and gentleman who showed me features of the car were nice enough but the salesman who was supposed to have paperwork ready was completely ill prepared and the process took nearly two hours. I was very frustrated when I realized they didn't prep the car, at all. Shipping pucks were left in the suspension, there was no washer fluid, packing material was left everywhere inside. Okay, mistakes happen I figured, I brought it for its first oil change and they ... Read More DealerRater - Mar 2, 2021
I was looking for a new Volkswagen and found the exact spec I was looking for at Harte. I reached out to the sales department on a Sunday and was happily greeted by Bruce Williams. He immediately sent actual pictures of the specific car I was looking for with all details before I made a trip to see it in person to see it, and made a deal that day. Bruce was very professional, courteous, and knowledgeable, and provided a very fair and transparent price. It was an excellent experience doing business with Bruce and Harte Volkswagen, and I will ... Read More DealerRater - Dec 19, 2020
Bought a car from Bruce who was a phenomenal salesperson. Days later brakes began to squeal. Reached out to Dylan Harte and George Blackwell III the service managers and was told that my brakes squealing was normal and to get use to the sound. As a previous employee of the Harte Autogroup I expected more out of Dylan Harte and George. Instead I was mistreated badly. Avoid this dealership because if they mistreated me they will do the same to you.
Unfortunately a typical car buying experience where they slip items on the price of your car without going over your purchase item by item. We got stuck with a $350 vin etching because they did not disclose. Roger Pace is a shady salesman. Avoid or be on your guard.
Fantastic experience! Highly recommend them. Treated great and made the purchase easy. Salesman Mark Gentile and GM Nate make sure you’re happy with everything. The finance manager was great as well.
The sales person was very helpful and accommodating in finding the right vehicle for us. We went on many test drives. After that, service was not good. I had a 4:30 appointment to sign paperwork and pick up the car. No paperwork was prepared ahead of time. I did not go in to see finance manager until after 5:15. There was am extra $299 on sales contract. It was for VIN etching. On a used car? Etching was surely done when car was new. The interest rate at closing was higher than salesman lead us to believe. Finance manager said it was because ... Read More DealerRater - Aug 15, 2019
I saw the exact car I was looking for on their web site on a Saturday morning. Drove home that afternoon with the car I wanted at a great price. I highly recommend my salesperson, Nick Hammond.
My grandson has had work done here on his VW CC. I continue to be amazed at the top of the line service we have received. I wouldn’t go anywhere else! Thanks to George and the rest of the crew for the amazing service!!!
We just had our grandson's VW serviced and as usual the service department continues to amaze us! Every time we get the car in they are professional, knowledgeable and give us a fair price. This place is really a 5 star situation. We are so confident the repairs and service are done right. Wouldn't even think of going anywhere else. As a matter of fact after a half dozen Toyota's we will be going VW next time and it will be from Hart. Thanks guys!!!
Service manager and Parts manager obtained expensive part quickly and arranged a prompt install. total cost was nearly one half of a quote from a nearby authorized Volkswagen dealer.
Since Harte took over this place has become a dump. Nissan techs should not be working on Volkswagens without the appropriate training. Take your car here at your own risk